If you’ve secured tickets for the Cowboy Carter Tour, get ready for an unforgettable experience! This article explains how and when you’ll receive your tickets, and what to do if you run into any issues.


TABLE OF CONTENTS


Keep reading for all the details! ;)

Looking for tickets?

Check out the list of upcoming Beyoncé concerts here and reserve your spot before they sell out.


When will I receive them?

Ticket delivery doesn’t always happen right away — and it depends on the type of ticket and how the seller listed it.


You can check the estimated delivery time in several ways:

  • During checkout, before confirming your purchase
  • In the order confirmation email
  • In your profile: Profile > Orders > Current tab


No need to worry — as part of our 100% Guarantee, we’ll make sure you receive your tickets in time to enjoy the show.


How will I receive them?

Tickets are delivered in one of three formats, depending on what the seller listed:


Electronic Tickets

PDF file sent to your email or downloadable from your StubHub International account. Learn more here.


Physical Tickets

Sent via courier to your delivery address. Learn more here. 


Mobile Transfer (most common)

These are transferred through a third-party platform (Ticketmaster). They won't appear in your StubHub International account. 


Once the seller completes the transfer, you'll get two emails:

  • One from StubHub International confirming that your order has been delivered. 
  • One from Ticketmaster with access instructions. 


Not seeing the email? Check your spam or junk folders. If still missing, check here for troubleshooting. 


When tickets are delivered: how to access them?

Follow these steps to access your mobile transfer tickets:

  1. Download the Ticketmaster App (make sure it's the version for the UK).
  2. Sign in or create an account using the same email your used on StubHub International.
  3. Go to “My Account” to view your tickets. 
    • The QR code will only be visible on the day of the event, for security reasons. 
    • On the event day, open the Ticketmaster app and scan your QR code at the venue to enter. 


Trouble accessing tickets in the third-party app?

If we’ve confirmed the tickets were transferred, but you don’t see them: 

  • Make sure you've downloaded the correct version of the app for the UK. 
  • Still can't access it because you're abroad or can't install the UK app? Use the web version of Ticketmaster UK and follow their access instructions.  


Can't attend the date you reserved?

Plans changed? No problem: 


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.



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