If you’ve secured tickets to one of Shakira’s shows, you’re in for an incredible experience. This guide provides a brief overview of what to expect as a ticket buyer.


TABLE OF CONTENTS


Keep reading for all the details! ;)

Finding tickets

Still looking for tickets? Check out the list of upcoming Shakira concerts and reserve your spot.


For nominative events, you'll be asked to register the attendees' details during the purchase process. This step is essential to ensure smooth entry into the venue. Don’t worry if you can’t add the details right away—you can do it later. Here’s how.


When will I receive them?

To ensure security, tickets will be released approximately 10 days before the concert. Rest assured, with our 100% Guarantee, you'll receive them in time to enjoy the show.


How will I receive them?

The most commonly sold formats are:

  • Electronic: Learn more about electronic tickets here.
  • Physical: Learn more about physical tickets here.
  • Mobile transfer: These tickets are transferred through a third-party app or platform that isn't connected to StubHub International. The specific app you'll need to download will vary based on the sender (we'll provide more details below). Once the seller completes the transfer, you'll receive two emails:
    • An email from StubHub International confirming that your order has been delivered (please note, the tickets won't appear on our platform).
    • An email from the third-party provider confirming the transfer and providing instructions on how to access the tickets.
Can't find the email? Check your SPAM or junk folders as well to ensure you don't miss any correspondence. Still can't find it? Read this article for more details. 


For Ticketmaster

  1. Download the Ticketmaster App.
  2. Sign in or create an account using the same email registered on StubHub International.
  3. Go to “My Account” to view your tickets. The QR code will only be visible on the event day.
  4. At the venue, scan the QR code to enter.


For Quentro

For digital tickets to Brazilian shows, follow these steps:

  1. Download the Quentro App.

  2. Sign in or create an account using the same email registered on StubHub International. Make sure your account is created before the seller transfers the tickets. Otherwise, it will not be able to send the entries to your email. 

  3. Tap the ticket icon to view your tickets.

  4. At the event, scan the QR code to enter.


Trouble accessing tickets in the third-party app?

If we’ve confirmed your tickets were transferred but you don’t see them in the app for the event's country, ensure you’ve downloaded the correct app for that country. The tickets will be accessible there.


If you’re unable to download the app (perhaps because you're abroad or can't find it in the event’s country), follow the instructions on the third-party website.


Can't attend the date you reserved?

If your plans change, you can purchase new tickets for a different date and list your original tickets for resale. This way, you can recover your costs while giving another fan a chance to enjoy the event.



StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.



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